Hello,

I created my site 15 days ago, it is not finished.

However, when I do tests to place an order and pay it nothing happens! I click on the pay bill and I remain on this page.

I tried it on other sites KingEshop customers and it does not work, same on the demo site.

Thank you for your help

Author	:	Anonymous
Readings	:	1034
Creation	:	2009-12-15

KingEshop said ...

Hi,

Your problem is probably due to the fact that your browser cookies are not enabled. Here are two questions that our FAQ will help you :

- To enable cookies in Internet Explorer :

http://www.kingeshop.com/How-to-activate---Cookies---in-the-Internet-Explorer-browser-bbebataaaaaa.asp

- Enable cookies in Mozilla Firefox :

http://www.kingeshop.com/How-to-activate---Cookies---in-the-Mozilla-Forefox-browser-bbebauaaaaaa.asp

Regards,

KingEshop Team.

2009-12-16

Valerie said ...

For my part I had the same problem.
being abroad I think it was a matter of geographical distance, but the team KingEshop I certify that no
so I followed the instructions and KingEshop always the same problem.
KingEshop the team has really done everything for me and it has to last several weeks
Total misunderstanding, not to exploit my site, disappointment
Then I changed internet provider and everything is arranged as if by magic.
I can not explain exactly but I am very happy.

just for info

cordially

2009-12-16

Anonymous said ...

Hello,

After my question yesterday, I was in the browser to accept cookies. It was already set to medium.

I still can not pay when I do a test on my site.

Thank you for your help

2009-12-16

KingEshop said ...

Hi,

If cookies are enabled, the problem is probably that your ISP changes the IP address where you are headed in the HTTPS page (which is very rare). You have two solutions :

1- Try a different computer that does not work with the same internet provider.

2- Change of internet provider (like Valerie did).

Regards,

KingEshop Team.

2009-12-17