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How to answer to a message that has been done on my products?
How to answer to a message that has been done on my products?
1 -
Find the message you want to answer by following the steps in the question ''How can I see the comments made on my products ?'' in the category ''Management of the products and the categories'' of the FAQ.
For our example, we took a message that has already been accepted and which is visible in the online store.
You are in a page that looks like the page you see below :
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Locate the message you want to answer.
2 -
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3 -
Click on the button ''Reply''.
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A window to edit your answer will appear.
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The button ''Hide form'' allows you to make the window to write a reply disappear, if you want to do it again, click on the button ''Reply''.
4 -
Write your answer.
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Click on the button ''Send answer''.
5 -
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Note : If you have not already accepted the message you are trying to respond, you must click the button ''Accept and send answer''.
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Your reply will appear under the words ''The company's answer''.
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6 -
Go to your online store, refresh it and find the product with the message that you responded to.
Click on the button ''To see or write a comment''.
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Your reply will appear under the words ''The company's answer''.
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If you have accepted several messages for a product and want to respond to a message that is in the middle of the list of messages accepted. Your answer will be found following the message to which you responded.
Example : You have accepted three messages for a product and you want to answer the second message. Your answer will be found after the second message :
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